Refund policy

MicroStarts takes great care in ensuring the quality of our plants. However, due to the nature of live plants, we offer a limited return/refund policy under the following conditions:

Claim Window: If there is an issue with your plant(s), you must contact us within two (2) days of receiving your order. Claims made after this period will not be eligible for a replacement, refund, or credit.

Claim Requirements: To process your claim, you must provide:

• A clear description of the issue.
• Photos of the plant(s) in the condition they arrived, including any damage to the plant or packaging.

Non-Returnable: We do not accept returns of live plants. If your claim is approved, we will issue a replacement, refund, or store credit based on the specific circumstances.

Shipping Damage: If the plant(s) arrive damaged due to shipping issues, please notify us immediately with photos of the packaging and the plant(s). We will assess the claim and, if approved, send a replacement or provide a refund, depending on availability.

Non-Refundable Situations: Returns, refunds, or credits will not be granted for:

• Issues resulting from improper care or environmental conditions after receipt.
• Expected variability in plant size, color, or growth stages.
• Delays or damages in shipping due to carrier services beyond our control.

Refund Process: Approved refunds will be processed within 10 business days. Store credits will be applied immediately upon approval.