Orders
Can I change my order after placing it?
If your order hasn’t been fulfilled yet, contact us as soon as possible and we’ll do our best to help.
What are pre-orders?
Pre-orders are items that are either:
- Not yet available in inventory, or
- Available but scheduled for delayed seasonal shipping
Full payment is taken at checkout. Your order will ship once the plants are ready.
Can I cancel my order?
Yes, you can cancel your order before it has been fulfilled.
If your order includes pre-order items, you can cancel any unfulfilled items for a full refund. Once an order has been fulfilled, it can no longer be canceled.
How do I contact MicroStarts?
- Email: support@microstarts.com
- Phone: 916-655-1019
- Address: 3556 Sankey Road, Pleasant Grove, CA 95668
Shipping
Where do you ship?
We ship within the United States, including Alaska, Hawaii, and Puerto Rico.
We currently do not offer international shipping.
How long does shipping take?
- Processing: 1–3 business days
- Delivery: 5–7 business days after shipping
Orders are shipped Monday through Wednesday to avoid weekend delays.
How are plants packaged?
Plants are carefully packed using eco-friendly materials to keep them secure and protected during transit.
Will I get tracking information?
Yes, you’ll receive tracking details once your order ships.
What if my plant arrives damaged?
If your plant arrives damaged, contact us within 2 days with photos of the plant and packaging. We’ll review and provide a replacement, refund, or store credit if approved.
What about weather conditions?
We do our best to protect plants during shipping, but extreme heat or cold can affect plant quality after delivery.
We recommend being available to receive your package promptly.
What if my package says delivered but I didn’t receive it?
Please contact the shipping carrier directly. Once a package is marked as delivered, we’re not responsible for lost or stolen packages.
Returns
Do you accept returns?
Due to the nature of live plants, we do not accept returns.
What is your claim window?
You must contact us within 2 days of delivery to report any issues.
What do I need to submit a claim?
A clear description of the issue
Photos of the plant(s)
Photos of packaging (if damaged)
What happens if my claim is approved?
Depending on the situation, we may offer:
- Replacement
- Refund
- Store credit
What is not eligible for refunds or replacements?
- Improper care after delivery
- Natural variation in size, color, or growth stage
- Shipping delays or carrier-related issues outside our control
How long do refunds take?
Approved refunds are processed within 10 business days.
Store credit is applied immediately.
